Q1. Pairing connection via Bluetooth cannot be completed.
Once you connect a device to the soundbar, the connection will be stored. When you turn on the soundbar, the Bluetooth connection will be activated automatically. To connect another device to the soundbar, you need to disconnect the former connection first: turning off Bluetooth on your former device, or clearing the former connection by pressing and holding the Power button for 3 seconds. After that, you can find and connect the other devices.
Q2. The Bluetooth connection is not stable.
There should be some obstructions between the soundbar and your Bluetooth devices which interfere with the connection. Please remove them. The supported range for the Bluetooth connection is around 10 meters indoor. Please do not exceed that range.
Q3. Silent play after connection via Bluetooth.
After connections with mobile devices, Bluetooth device audio is off. Turn on the mobile’s output volume.
Q4. No sound after connection via Bluetooth.
① Configure the sound output device on your device (System>Sound>Output>Choose your output device).
② Turn up the volume on your soundbar, device, or application.