1. Shipping Area

We offer free worldwide shipping, except for certain regions such as Ukraine and Russia, where our services are currently unavailable. Customers from these non-shipping areas may not be able to complete the checkout process. If you have access to local logistics solutions, please contact our service team for assistance.

2. Shipping Time & Methods

Order Processing Time: Orders are processed within one business day.

For in-stock orders: Shipping is initiated within 1–2 business days.

For pre-sale orders: Please refer to the product page for the most up-to-date shipping timeline.

If there is any shipping delay caused by inventory issue, we will notify our customer at the earliest opportunity.

The shipping method varies by destination to ensure efficient and reliable delivery. To expedite shipping, we may split orders with multiple items into separate packages. Please note that we do not process orders on weekends. Delivery timelines may be affected by external factors such as weather, traffic disruptions, holidays, customs policies, or other unforeseen events. If your shipment is delayed, please contact our service team for updated tracking info. 

The shipping lead time displayed on the checkout page indicates your order’s origin warehouse:

• For US delivery address: If the lead time shows 3–7 days, your order will ship from our US overseas warehouse.
• If the lead time shows 5–15 days, your order will ship directly from our China warehouse.
• When no delivery time is shown, the product is stocked in both warehouses. Our system will automatically assign the fastest available shipping option for you.
  
  

Overseas warehouse	Shipping Carrier	Standard Shipping (Free)	Expedited Shipping ($25)
United States	FedEx or USPS	3–7 business days	N/A
Canada	Canada Post	3–7 business days	N/A
United Kingdom	Royal Mail	3–7 business days	N/A
European	DHL	3–7 business days	N/A
Hong Kong, Taiwan	SF Express	3–7 business days	N/A
China (Shenzhen)	Other Carriers	5–15 business days	3–7 business days

3. Shipping Fees & Taxes

Remote Area Fees and Expedited Delivery: Deliveries to remote areas may incur additional fees and extended delivery times. And please note that shipping fee will be calculated at checkout.

Remote Countries with Special Shipping Rates:

For the following remote countries, the shipping fees are as follows:

Standard Shipping (15-30 Business Days): $25

Expedited Shipping (5-15 Business Days): $50

Remote Countries: Armenia, Cayman Islands, French Polynesia, Iceland, Montenegro, Bosnia & Herzegovina, Isle of Man, Zambia, British Indian Ocean Territory, French Southern Territories, Madagascar, Réunion, U.S. Outlying Islands.

Taxes for European Union (EU) Countries:

For most products shipped to destinations within the European Union, all applicable taxes are included in the final price displayed at checkout. Customers are not required to pay any additional duties or taxes upon delivery.

Please note that if the customer selects fast shipping at checkout, customs duties or import taxes may be imposed by the destination country. In such cases, the customer shall be solely responsible for the payment and settlement of any applicable charges.

Taxes for Other Countries:

The final price displayed for orders does not include local import duties or taxes. These fees may apply based on the destination country's regulations. We do not collect these taxes and accept no liability for them. For specific tax inquiries, we encourage customers to contact us directly.

For destinations with complex customs procedures, such as South America, Turkey, Mexico, Chile, and Brazil, customers are advised to provide their tax identification number during checkout, as this information is often required to complete the shipping process.

4. Shipping Changes & Order Cancellations

Before Shipping:

If you need to change the shipping address, product models, or cancel an order, please contact our service team at support@fosiaudio.com within 24 hours of placing the order. We’ll promptly assist with making these changes.

After Shipping:

For quality-related issues: Customers are eligible for a full refund or product replacement.

For non-quality-related issues: Customers are responsible for the return shipping fees. Returned items must be unused and in their original packaging.

5. Tracking Your Order

Once the order is shipped, we will provide tracking details to help you monitor the shipment's status.

You can track your package here: Track Your Order

If you need assistance with tracking or encounter any issues, please reach out to our customer support team.