Q1. Pairing connection via Bluetooth cannot be completed.

Once you connect a device to the soundbar, the connection will be stored. When you turn on the soundbar, the Bluetooth connection will be activated automatically. To connect another device to the soundbar, you need to disconnect the former connection first: turning off Bluetooth on your former device, or clearing the former connection by pressing and holding the Bluetooth button on the remote control for 2 seconds. After that, you can find and connect the other devices.

Q2. Why is there  no sound output from the soundbar when I connect it to my TV set?

①Please make sure that the TV has a audio output interface

②Please set the TV to digital audio output and select PCM output.

Q3. The Bluetooth connection is not stable.There should be some obstructions between the soundbar and your Bluetooth devices which interfere with the connection.Please remove them.The supported range for the Bluetooth connection is around 10 meters indoor.Please do not exceed that range.Q4. Silent play after connection via Bluetooth.

After connections with mobile devices, Bluetooth device audio is off. Turn on the mobile’s output volume.

Q5. No sound when connected to TV via HDMI (ARC) cable. 

Some TV brands may not be compatible with the HDMI (ARC) interface protocol，it is recommended to use other Audio source.