Return Policy

✓ 30 Days Free Return

At Fosi Audio, we always strive for the highest customer satisfaction. If you are dissatisfied with the product or if it has any defects, you can request a return or refund.

The 30-day period starts from the day you receive the item, for any reason whatsoever, undamaged products can be returned for a full refund. Once the returned items are inspected upon arrival at our warehouse, the refund process will be initiated.

Items must be in their original packaging. For non-quality related return requests, the buyer is responsible for the return shipping costs. Returns that do not meet the above requirements may be rejected.

We cover return shipping costs for the following situations:

  1. Defective parts.
  2. Damaged equipment.
  3. Incorrectly shipped items.

*If your order exceeds the 30-day free return period and it is still unopened, you may still apply for a return. However, you will need to bear the return shipping costs, and a 15% restocking fee will be charged. (This situation only applies to products purchased from https://fosiaudio.com/)

 
How can I initiate a return?

  1. Please contact Fosi Audio customer support to initiate the return. Explain the reason for the return and provide the invoice or screen capture to confirm the order number.
    customer support email: support@fosiaudio.com
    WhatsApp：+8613716612254 Mon-Fri: 3:00 AM - 3:00 PM PST
  2. Fosi Audio customer support will provide you with the return address within 1-2 days.
  3. To expedite the refund process, make sure to send the return notification to Fosi Audio customer support with the following information:
  • tracking number
  • shipping receipt (If shipping fee refund needed)
  • PayPal account (If shipping fee refund needed)
How long will it take to receive the refund?
Once the returned items reach our warehouse, we will promptly process the refund. The refund will be made using the same method as your original payment. The processing time usually takes 3-5 business days.